Customer Service Agents - Cape Town

One of the UK’s leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality
Deliver a quality service to all customers to ensure customer and client satisfaction
Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives
Knowledge and Experience

Matric with English as a first language
A clear credit and criminal record
Minimum 6-12 months unbroken Call Centre experience or
minimum 1 year high-end retail
Ability to speak, read and write fluently in English
Customer focused
An enthusiastic, positive and motivated outlook
Good communication skills both written and verbal
Both customer and quality focused
Previous experience of dealing with customers via telephone
Work towards individual and team targets\
Minimum monthly salary xxx (dependent on experience) + Shift Allowance
Up to xxx per month just for working weekend shift
Earn up to 20% of your basic salary as a performance incentive (based on KPI’s)
Free Transport is provided and is available for shifts that end at 7pm onwards.
Free Medical Aid (Primary Care) is provided.
Shift allowance
Performance bonus
Maternity benefits
Baseline Staff benefits:



SUBMIT APPLICATIONS TO:

Bradley Maasdorp
bradleym@fullcirclesa.com
SUBMIT BY: 04 May 2018
Applicants who meet the candidate criteria will be subject to a telephone screening call and if suitable will be invited into a preliminary interview.