Fibre Technician - Cape Town

Overview of the RoleTo render support in the rolling out of last mile fiber to customer premises as part of the FTTH Project or POC.Key responsibilities include the following: Technicala. Providing onsite technical support, analyzing and resolving problem areas associated with pushing the fiber strand from the curb to the customer premises point.b. Providing onsite installation and support services as required per contract requirements.c. Tracking and tending to onsite problem detection and resolution.2. Reportinga. Recording tasks performed onsite, time allocation in the work order management system, and completing mandatory project forms and reports b. Provide relevant report and documentation to assist in resolving escalated faults to back office.c. Provide reporting to customer and internal management on technical issues.1. Usage of tools developed to support installation and site troubleshooting analysis.2. Make recommendations to further enhance troubleshooting and installation tools feature/functionality/capability
3. Develop and maintain installation and troubleshooting procedures
4. Represent the Company in a positive, professional and enthusiastic manner when working with both external and internal customers.a. Ensures Customer Satisfactionb. Always meets or exceeds the required Quality Standardsc. Support and adhere to Company’s core values.
5. Perform other duties or responsibilities as assigned or required.6. Stays current with outstanding high severity issues and evaluates impact to assigned work.7. Ability to train Junior installation AssistantDuties and Responsibilities/Physical Work RequirementsThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.1. Working outdoors/indoors 2. Ability to do risk assessment before undertaking assigned tasks3. Required onsite for fibera. Climbing in and out of customers ceilings via laddersb. Climbing of ladders for installations at customer premisesc. Crawling under desk and tables etc. to access cabling and electrical outletd. Crawling in small spaces for installation cablinge. Using of power tools e.g. cutting into concrete or drilling through wallsf. Installing conduits on the outer and inner walls of the customer premises4. Required onsite for technical supporta. Connecting fiber to the CPEb. Set up wifi connectivity and connect customer devices as per job cardc. Troubleshoot and resolve where possible customer connectivity problems as per job card5. Sitting, standing, squatting and bending for long periods of time and are subject to loud noises and vibrations.6. Specific vision abilities required by this job include ability to focus. Computer use is required on a daily basis.7. The employee must be able lift and handle equipment. Education and Qualification Requirements Minimum Requirement• Matric• A+, N+• Associate’s Diploma from a technical institution plus prior field support experience. • 6 -12 months minimum experience in technical support/cabling Maximum Requirement• Experience in optical fiber cabling and splicing as well as using an OTDR device will be advantageous• Previous Experience installing DSTV/VSAT/Alarm Systems cabling will be