Customer and Supplier Assistant - Cape Town

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Are you a problem solver, accurate fact finder, confident & charming and comfortable with technology, then you are just who we are looking for. Our growing steel manufacturing business is expanding and we are looking for the following candidate to join our exciting team. The Customer & Supplier Assistant role is crucial to the success of any business as they are organised go-getters ready to grow with the Company. The successful candidate will be responsible but not limited to the following tasks and duties:

Organize office and assist associates in ways that optimize procedures
Identify stock & non stock items requirements to ensure that all departments are equipped accordingly
Efficiently and accurately manage a calendar for others and practice the “ Zero Inbox” habit
Ensure onsite tool hire or subcontracted services are ordered
Create and update records ensuring accuracy and validity of information
Schedule and plan meetings and appointments, Schedule repairs and installations or quoting calls
Monitor level of supplies and handle shortages
Resolve office-related malfunctions and respond to requests or issues
Ensure all office equipment works and consumables & stationery managed
Coordinate with other departments to ensure compliance with established policies
Maintain trusting relationships with suppliers, customers and colleagues
Perform receptionist duties when needed, deal directly with customers either by telephone, electronically or face to face
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information; process stock orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions, record details of inquiries, comments and complaints and record details of actions taken
Prepare and distribute customer activity reports and manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions and provide feedback on the efficiency of the customer service process
Education & Experience Requirements
Matric/ Diploma
Own Transport & Valid Driver’s Licence
Strong computer knowledge & literacy / skills (Microsoft Word, Excel, Outlook & PowerPoint)
Quickbooks preferred or similar programs.
Supplier Liaison & logistics experience advantageous
People’s skills: This is one skill that is just as important as a formal qualification, when it comes to this position.
You must be able to easily get along with people
You must possess excellent communication skills for effective interaction with diverse groups of people
You should have a fair knowledge of IT; ability to find your way around the computer system and other related gadgets
A previous experience of working in a related field, or dealing with people whether face-to-face or over the telephone, or by email will give you an edge
Ability to work effectively as part of a team
Ability to maintain positive disposition and be effective at work even when under pressure
Ability to meet up with given deadlines
Ability to multi task and still work effectively

Should you not receive a response in 2 weeks time, consider your application unsuccessful.