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QUALICORE – Call Centre QA Software for BPOs - Cape Town
Thursday, 05 November 2026
Item details
City:
Cape Town, Western Cape
Offer type:
Offer
Price:
R 195
Item description
QUALICORE — Professional Call Centre Quality Assurance Software
Are you running a BPO, call centre, customer support team or contact centre? QUALICORE helps you manage service quality, monitor agent performance and improve customer interactions from one centralised platform.
What QUALICORE offers:
Custom QA Scorecards: Create scorecards tailored to your company's policies, clients and campaigns.
AI-Assisted Quality Evaluations: Generate evaluation drafts from transcripts for human review and approval.
Compliance Monitoring: Evaluate interactions against your organisation's compliance requirements and identify critical failures.
Agent Performance Tracking: Monitor quality scores, performance trends and areas requiring improvement.
Supervisor Coaching: Manage coaching plans, feedback, agent acknowledgements and follow-up actions.
QA Reports and Dashboards: Access performance reports and insights for your teams.
Multi-Client Management: Manage separate client campaigns with appropriate plan entitlements.
Scalable Subscriptions: Add agents as your organisation grows without automatically changing subscription packages.
Pricing: Plans start from R195 per billable seat per month, excluding VAT. Existing volume discounts may apply.
Free Trial: A 30-day trial is available on eligible subscription plans.
QUALICORE is developed by ECONX GROUP (PTY) LTD, based in Cape Town, South Africa.
Whether you're managing a small support team or a large BPO operation, QUALICORE gives your QA team a structured way to evaluate interactions, document coaching and monitor service quality.
Website: httpswww.qualicore.co.za
Business enquiries: philani@econxgroup.com
Contact us to learn more or request a demonstration.
Are you running a BPO, call centre, customer support team or contact centre? QUALICORE helps you manage service quality, monitor agent performance and improve customer interactions from one centralised platform.
What QUALICORE offers:
Custom QA Scorecards: Create scorecards tailored to your company's policies, clients and campaigns.
AI-Assisted Quality Evaluations: Generate evaluation drafts from transcripts for human review and approval.
Compliance Monitoring: Evaluate interactions against your organisation's compliance requirements and identify critical failures.
Agent Performance Tracking: Monitor quality scores, performance trends and areas requiring improvement.
Supervisor Coaching: Manage coaching plans, feedback, agent acknowledgements and follow-up actions.
QA Reports and Dashboards: Access performance reports and insights for your teams.
Multi-Client Management: Manage separate client campaigns with appropriate plan entitlements.
Scalable Subscriptions: Add agents as your organisation grows without automatically changing subscription packages.
Pricing: Plans start from R195 per billable seat per month, excluding VAT. Existing volume discounts may apply.
Free Trial: A 30-day trial is available on eligible subscription plans.
QUALICORE is developed by ECONX GROUP (PTY) LTD, based in Cape Town, South Africa.
Whether you're managing a small support team or a large BPO operation, QUALICORE gives your QA team a structured way to evaluate interactions, document coaching and monitor service quality.
Website: httpswww.qualicore.co.za
Business enquiries: philani@econxgroup.com
Contact us to learn more or request a demonstration.
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