Junior Guest Relations Officer - Cape Town

Thursday, 26 January 2017

Item details

City: Cape Town, Western Cape
Salary: R 6,000

Contacts

Contact name Bianca

Item description

A well-established company in the hospitality industry based in Century City is looking for a Junior Guest Relations Officer who is socially focused, detail orientated, highly organised and guest orientated who can operate under pressure to coordinate all additional services required by guests with the objective of enhancing the guest experience beyond their expectations.
Responsibilities (including but not limited to
Welcome all guests with a friendly smile and engage with them immediately
Prepare for the arrivals a day prior and to be on top of all accommodation bookings such as welcome letters, departure letters and registration forms
You will be on the front of house at all times and work hand in hand with Front Office staff
To assist guest with information about the hotel and surrounds
To engage with departing guests and ensure that every guest who leaves the hotel has had the best guest service
Make payments upon guest check-in
Calculate internet usage
Escort guests to their rooms
Prepare welcome letters, departure letters and registration forms
Arrange daily transportation and tours
Assist guest with luggage when required
Park guest’s vehicle when required
Minimum Skills and Requirements
Matric
Valid Driver’s Licence
Energetic and spontaneous
Vibrant and friendly disposition
Excellent command of the English language with solid verbal and written communication skills
Other languages advantageous
Excellent guest relation skills
Highly presentable
Team player
Excellent written, telephonic and organisational skills
Must be computer literate
Preferably male
Must be able to work flexible hours including shifts, week-ends and public holidays
If you meet the above requirements please apply along with a photo of yourself in professional attire, written references and your CV to recruitment@ppra.co.za