IT service Management Services - Cape Town

ors.
Contribute towards the Service Management strategy and define the
SIM service strategy for the customer to ensure the successful
implementation of the strategy to achieve business objectives.
Oversee service management in alignment with high levels of quality,
standards and operability as defined within negotiated and agreed
service level agreements, service level parameters or contracts.
Lead the resolution of escalated incidents and monitor postresolution follow-ups to ensure issues have been adequately
addressed.
Contribute to the development of service schedules and manage the
maintenance of service level agreements (SLA’s) and operational
level agreements (OLA’s).
Develop and manage the implementation of processes and
procedures to deliver on services in the event of any physical,
technical or environmental disaster or major outage, providing
continuity of service to customer.
Duties:
Project Management
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