Marketplace Operations Manager - Cape Town

Continuous monitoring of merchant experience to ensure that merchant sentiment is positive, and the environment facilitates merchant growth and success.
▪ Partner with key stakeholders from engineering and content management, legal, commercial and wider organizational supply chain teams to help identify opportunities for Marketplace operational business process improvements and opportunities to develop and deliver an autonomous self-service platform for sellers.
▪ Work closely with support services to ensure that support issues are handled quickly and with accuracy.
▪ Continuous monitoring of supply chain operations to ensure that merchant operational performance is of a high standard.
▪ Develop operations to eliminate waste, cut costs and improve delivery times.
▪ Drive initiatives with the data analysts to continuously improve merchant performance and implement data driven recommendations and strategies.
▪ Manage team of junior operations managers and analysts to maintain the day-to-day operations of the marketplace. Attributes required
▪ Process-oriented, using data to drive decisions
▪ Ability to manage a team to meet deadlines, drive operational excellence
▪ Self- starter - be able to take guidance and develop own solutions in sometimes ambiguous circumstances
▪ Keen interest in 4th generation technology and building automation
▪ Experience in lean operations and six-sigma
▪ Passionate about takealot.com and the potential of e-commerce
▪ Excellent verbal and written communication skills and stakeholder management
▪ Strong prioritization and time management skills Qualifications and Experience
▪ Industrial Engineering or similar degree in Operations Management
▪ Minimum 5 years of experience
▪ 2+ years of managing a team
▪ High proficiency in advanced Excel
▪ SQL is a plus
▪ Experience in an e-commerce environment is a plus
▪ Lean, Six Sigma and Process optimization